help-centre/
86 pages · Updated July 18, 2026
Pages
- Are the parts manufacturer-approved, brand new and genuine? Hometree
- My engineer hasn’t shown up for the service at the agreed time, what do I do? - Hometree
- What happens if my engineer finds a fault during the service? - Hometree
- What if I need to reschedule my annual boiler service? - Hometree
- How does my annual boiler service get booked each year I’m with Hometree? - Hometree
- How can I book my annual boiler service when signing up? - Hometree
- What does an annual service visit include? - Hometree
- Can you service warm air heating systems? - Hometree
- What time will my appointment be? When will the engineer arrive? - Hometree
- Do you protect Saniflo toilets? - Hometree
- Are repairs carried out by your own engineers? - Hometree
- Can you install carbon monoxide detectors? - Hometree
- How does Hometree vet and approve their tradespeople? - Hometree
- Can a Cover Package be transferred between two people? - Hometree
- What to expect on the day of your visit - Hometree
- Can I reduce the monthly premium by adding a call-out fee? - Hometree
- Will you need to inspect our system beforehand? - Hometree
- How can I pay my call-out fee? - Hometree
- How do I change my address with you? - Hometree
- How long is the contract for? - Hometree
- Is there a fee to pay if I arrange a call-out? - Hometree
- How do I change or cancel my repair appointment? - Hometree
- I was given a 3 week deadline to reply, I’ve missed this - what happens now? - Hometree
- How can I update my marketing preferences or be removed from your mailing list? - Hometree
- Does my cover plan include any costs to repair access’? - Hometree
- What is the maximum value of a single item repair? - Hometree
- I'm a landlord can you deal directly with my tenant? - Hometree
- Can I contact my repair engineer directly? - Hometree
- Can I delay my ASV? - Hometree
- Will I be charged a call-out fee for every repair? - Hometree
- How can I check what’s included with my contract? - Hometree
- Will my cover package price increase? - Hometree
- Do you protect gas fires? - Hometree
- How do I arrange a boiler service? - Hometree
- When will my boiler be serviced? - Hometree
- When will my boiler be serviced? - Hometree
- Will you check my radiators? - Hometree
- Help Center -
- Do you offer service plans for mobile homes? - Hometree
- Do you protect commercial/business properties? - Hometree
- I have applied for a Hometree Cover Package, but I have changed my mind - what should I do? - Hometree
- What happens once I have taken out my plan? - Hometree
- How do I make a complaint? - Hometree
- My Direct Debit has failed. What should I do? - Hometree
- Can I buy Hometree Cover Packages if I rent or let my property? - Hometree
- Do you protect flats? - Hometree
- What types of property do you protect? - Hometree
- What if I already have a home emergency plan or home cover elsewhere? - Hometree
- What’s the difference between Hometree boiler, central heating cover and home cover? - Hometree
- Do you cover my area? - Hometree
- Can I change my bank details? - Hometree
- Is there a limited number of repairs you offer per year? - Hometree
- Can I add a family member to my account? - Hometree
- Can I change the way I pay for my plan? - Hometree
- How do I change the contact details on my plan? - Hometree
- How can I check what’s included with my contract? - Hometree
- How do I update my email address? - Hometree
- If I move home am I still covered? Hometree
- Can a Cover Package be Transferred? | Hometree
- Self Help Repair Guides - Hometree
- How do I cancel my Cover Package? - Hometree
- Can you coordinate tenants for boiler service? - Hometree
- How long does a boiler service take? - Hometree
- Can I get another company to replace my boiler/system whilst under contract with Hometree? - Hometree
- When will my annual service visit take place? - Hometree
- What boilers do you protect as part of your cover plans? - Hometree
- I have an issue in my home - How do I request a repair? - Hometree
- How soon should I report a repair or breakdown? - Hometree
- I've referred someone. When do I get my voucher? - Hometree
- What is an annual service visit? - Hometree
- I can't find my referral link - Hometree
- What if my boiler cannot be fixed? - Hometree
- I've been referred. When do I get my voucher? - Hometree
- I can't find the terms and conditions for your referral programme. Where are they? - Hometree
- I have received an email advising my boiler is Beyond Economical Repair - Hometree
- Do you cover dripping taps or dripping showers? - Hometree
- Will Hometree still cover my boiler even if it's old? - Hometree
- Do you protect all makes and models of boilers? - Hometree
- What is Direct Debit? - Hometree
- Why do you use Direct Debits for payments? - Hometree
- How do I make my monthly payments for your cover plans? - Hometree
- When was your boiler last serviced? - Hometree
- I can't find the T&Cs for your referral programme | Hometree Hometree
- Help Centre | Useful Customer Resources | Hometree
- How Are You Preventing the Spread of COVID? Help | Hometree
- What if someone in my household is self-isolating? | Hometree